Refund and Returns Policy
Effective Oct 23, 2026
This page covers returning a Zyntrie watch: the 30-day request window, the return authorization, who pays the postage and the 7 business days in which a refund is sent.
Even if nothing is wrong with the watch
Change of mind: a return of a watch that arrived as ordered and works as described.
A change of mind needs no stated reason. A dial that looks smaller on your wrist than on the screen, a strap color that does not suit you or a second watch you decided against all qualify.
Provided the request comes within 30 days of delivery
Return window: the 30 days that start on the date of the delivered scan.
A request emailed inside the return window is on time, and the watch itself can travel later. Delivered on Monday, Nov 30, 2026, a watch can be the subject of a return request until Wednesday, Dec 30, 2026.
So that a refund is sent inside 7 business days
Inspection: the check support runs to confirm that a returned watch is the model sold, unworn and complete.
Count up to 7 business days for the refund to be sent. The count starts when the watch has passed inspection at the address given in the return authorization. The money returns to the payment method from checkout, card or PayPal, and an email with the amount goes out the same day. Expect another 5-10 business days before your bank or PayPal shows the credit.
| Return | Order it came from | Money back | Money kept |
|---|---|---|---|
| the $97.99 watch, change of mind | $103.99: a $97.99 watch, $201.01 below the $299 line, plus $6 shipping | $97.99 and the sales tax on it | $6 (shipping) |
| the $43.99 watch, change of mind | $313.96, $14.96 above the $299 line, shipped free | $43.99 and the sales tax on it | $0 |
| a damaged, faulty, wrong or misdescribed watch | any order | every dollar paid for that watch and its shipping | $0 |
Because restocking costs $0
Restocking fee: a charge some sellers take off a refund for putting an item back into stock.
Zyntrie takes no restocking fee from any return, whatever the reason and whatever the watch cost.
In case you want to send a watch back
Return authorization: the email from support that approves a return and carries the return address.
Email contact@zyntrie.com with the order ID, the watch you want to return and a line on why. Photos belong in the email whenever something is wrong with the watch. A complete request is answered within 1 business day. Nothing should be posted before the return authorization arrives.
Since the return address comes by email
The return address appears only in the return authorization, and support sends that email only when the return qualifies. Post the watch within 10 days of receiving it, with a note inside that gives the order ID.
If the return is a change of mind
Change-of-mind returns travel at your cost: you pick the carrier and pay the postage. Where the order paid the $6 shipping charge, that $6 is not refunded; an order that shipped free loses nothing. Use a service with tracking, because a change-of-mind refund is sent only after the watch has arrived.
A damaged, faulty, wrong or misdescribed watch comes back on a prepaid label sent with the return authorization. You pay nothing for those.
Because the postage is the carrier’s price
Return postage: whatever the carrier you pick charges for the trip to the address in the return authorization.
That amount is the whole cost of a change-of-mind return. Zyntrie adds no fee of its own and takes nothing off the watch price.
Since every model in the shop qualifies
Automatic movement: a movement that winds its mainspring from the motion of the wrist.
Hand-wound movement: a movement whose mainspring is wound by turning the crown.
Quartz movement: a movement that runs on a small button cell and keeps time with a vibrating quartz crystal.
Every watch Zyntrie sells, mechanical or quartz, for men, for women or unisex, can be returned inside the return window if it passes the condition check below.
Provided the watch comes back unworn
Protective film: the clear plastic sheet on the case back, the clasp and sometimes the crystal of a new watch.
Bracelet link: one removable segment of a metal bracelet.
A returned watch must show no wear beyond trying it on. The protective films stay in place and the strap is not cut or punched. Every bracelet link taken out to fit your wrist goes back in the parcel, along with the box, the manual and any tags.
Unless the strap was cut or the case scratched
A watch with a scratched case or crystal, a strap cut short or punched with new holes, missing bracelet links or films peeled off for wear is refused. Something that turns out broken while you try the watch on is a defect, not wear, and the defect rules below apply to it.
Even though no watch is final sale
No Zyntrie watch is sold as final sale. Discounted watches follow the same return rules as full-price ones, and the condition failures in the section above are the only exclusions.
Should a watch stop or fail in the first 30 days
Power reserve: the number of hours a fully wound watch runs before it stops.
Crown: the knob on the side of the case that winds the mainspring and sets the hands.
Technical defect: a fault in the watch itself, such as a mechanical watch that stops even though it is wound, a quartz watch that will not run with its crown pushed in, a hand that is loose or catches on another, a date that never changes or a crown that will not wind or set the time.
A stopped mechanical watch is wound before anyone calls it faulty. Turn the crown of a hand-wound watch until it resists; wear an automatic watch for a few hours, or wind it by the crown if its listing says it can be wound by hand. Then set the time and leave it running for a day. Timing that stays inside the daily tolerance printed in the listing is normal for a mechanical movement.
A quartz watch can arrive with its crown pulled out to save the button cell; pushing the crown in starts it. A quartz watch that still does not run, or stops within 30 days of delivery, is a technical defect, and a flat button cell in that time counts as one.
A technical defect goes to support within 30 days of delivery, with a photo or a short video. Support gives its decision within 2 business days. You then choose between a new watch of the same model and your money back, and neither costs you anything; a prepaid label is included whenever support needs the watch returned.
Damage from the trip, such as a cracked crystal or a dented case found on opening the box, follows the 14-day rule in the Shipping Policy.
If the wrong watch arrives
A model, dial color or strap other than the one ordered counts as a wrong watch. Support needs to hear about it no later than 14 days after delivery, with a photo of the watch beside the packing slip. The right watch is sent at no charge or the whole order is refunded, and a prepaid label covers the return of the wrong one.
If the watch differs from its listing
Case diameter: the width of the case across the dial, not counting the crown.
Not as described: a case diameter more than 1 mm away from the listing, a movement type other than the listed one, a dial or strap color far from the photos or a missing item that the listing includes.
Report it inside the return window with photos. The return travels on a prepaid label and the refund includes any shipping paid.
Since exchanges are not direct
Exchange: swapping one watch for another inside the same order.
Zyntrie does not run exchanges. Send the first watch back as a change of mind and buy the other one separately; buying it first gets it to your wrist sooner.
Should you refuse the parcel at the door
A parcel refused at delivery or marked undeliverable goes back to the sender. Once the sender confirms it has the parcel, the watch price is refunded, less the $6 shipping charge if the order paid one.
In case the parcel never arrives
A trace that ends with the carrier declaring the parcel lost gives you two options: a replacement watch or the full order total back. Nothing needs to be posted. The trace timing is in the Shipping Policy.
Provided 24 hours have not passed since checkout
Canceling is possible during the 24 hours that follow checkout, unless the carrier already holds the parcel. A canceled order gets its full order total back within 2 business days. From the hand-over on, a watch you no longer want comes back as a return after delivery.
In case a return question is still open
Refund payments are explained in the Payment Policy, and data sent with a return falls under the Privacy Policy.
| Route | Hours and reply |
|---|---|
| Email contact@zyntrie.com | any day, answered within 1 business day |
| Phone +1 (804) 729-0047 | Monday to Friday, from 8:00 AM until 5:00 PM Eastern Time |
| Contact form at zyntrie.com/contact | answered within 1 business day |
| Seller | MAYCI ANNYEL SHORTT FUNY LLC, trading as Zyntrie |