FAQ
Effective Oct 23, 2026
This page answers the questions Zyntrie support hears most about choosing, buying, receiving and returning a watch. The page named in each answer carries the complete rule.
If you are choosing a watch
Do Zyntrie watches need a battery?
The men’s watches do not: each one is mechanical, with either an automatic movement that winds from the motion of your wrist or a hand-wound movement that you wind with the crown. The women’s and unisex watches are quartz and run on a small button cell, fitted before the watch ships. The listing names the movement, and the Watch Guide shows how to start each kind.
How do I know a watch will fit?
Wrap a soft tape around your wrist where the watch will sit, note the length and check it against the strap fit printed in the listing. Check the case diameter too: a listed 40 mm allows 1 mm either way. The Watch Guide walks through a 6.5 in (16.5 cm) wrist as an example.
Can I swim with my watch?
Only if its water resistance rating allows it. A 30 m (3 ATM) watch takes splashes and hand washing but not swimming, 50 m (5 ATM) allows light swimming and 100 m (10 ATM) handles swimming and snorkeling. The crown stays pushed in under water and is never pressed there.
Are these copies of other brands’ watches?
No. Zyntrie does not sell copies or imitations, and each listing names the watch as it is sold.
If you are about to order
How much is shipping on a watch order?
Shipping is $6 per order below $299 and free from $299. Four watches at $97.99, $96.99, $74.99 and $43.99 make $313.96, $14.96 above the line, so shipping is free. The $97.99 watch alone, $201.01 below the line, comes to $103.99 with shipping. Discount codes come off before the $299 check; sales tax does not count toward it.
How can I pay?
With PayPal, or with a Visa, Mastercard, American Express or Discover card. Checkout has no wallet buttons, no bank transfer option and no cash on delivery. The Payment Policy lists the details.
When is my card or PayPal account charged?
Placing the order triggers a single charge for the full order total. Nothing more is charged at the hand-over or at delivery.
Will I pay customs or import fees on delivery?
No. Import duty and customs charges are paid before the parcel leaves China, and the carrier collects nothing at your door. Sales tax, where your state charges it, is shown at checkout and included in the order total.
Because every watch ships from China
Where does my watch ship from?
China. Zyntrie hands each paid order to an independent fulfillment partner there, under contract, and the partner ships the watch to you.
How many business days until my watch arrives?
Count 14-17 business days, starting from the order day. Packing and the hand-over take 2-3 business days, and the carriers need 12-14 more. A payment after 5:00 PM Eastern Time, or on a weekend or federal holiday, moves the order day to the next business day.
Will you ship a watch to a PO box, Alaska or Hawaii?
None of the three. Zyntrie delivers to street addresses in the lower 48 and in Washington, DC. Alaska, Hawaii, US territories, military APO, FPO and DPO mail, PO boxes and foreign addresses are outside the delivery area.
When will I get a tracking link?
On the day of the hand-over, by email. Expect a blank tracking page for up to 3 business days. The Order Tracking page explains each status.
Can I fix the address or cancel the order?
Both are possible for 24 hours after checkout, provided the carrier does not yet have the parcel. Email support with the order ID; a cancellation brings the full order total back within 2 business days.
Should something go wrong
My watch arrived stopped. Is it broken?
Almost certainly not. A mechanical watch runs only on its power reserve, which runs out during transit. Wind it, set the time and wear it for a day. If it still stops while wound, report it within 30 days of delivery as a technical defect. A quartz watch can arrive with its crown pulled out to save the button cell; push the crown in and it starts. If a quartz watch still does not run, report it the same way.
My watch runs a little fast or slow. Is that a fault?
Not if the timing stays inside the daily tolerance in the listing. A watch that suddenly gains minutes a day has often sat near a magnet; a watchmaker can demagnetize it quickly. A quartz watch keeps much closer time; one that drifts by minutes within 30 days of delivery counts as a technical defect.
The box arrived damaged. What now?
Take pictures of three things, the watch, the outer box and the shipping label, and get them to support no later than 14 days after delivery. A decision follows within 2 business days.
Tracking has not moved for days. What happens?
A tracking link frozen for 8 business days prompts a trace, which support files with the carrier. If 8 more business days bring no answer, you choose between the same watch sent again at no charge and the money back in full.
In case you want to return a watch
What is the deadline for a return request?
Thirty days from the delivered scan to send the request; the watch itself follows within 10 days of the return authorization.
Where do I send a return?
To the address in the return authorization. Support sends that email only when the return qualifies, so please wait for it before posting anything.
Is return postage on me or on Zyntrie?
You do for a change of mind, and a $6 shipping charge on the order is not refunded. For a damaged, faulty, wrong or misdescribed watch, a prepaid label comes with the return authorization.
Does Zyntrie keep part of the refund as a restocking fee?
No. Every return is free of restocking fees, so the fee is $0.
When does the refund go out?
Within 7 business days of the watch passing inspection at the return address. Your bank or PayPal may take another 5-10 business days to post it.
Can I exchange a watch for another one?
Not directly. Send the first watch back as a change of mind and buy the other one separately.
Is there a warranty?
There is no separate warranty. Each watch is covered by the 30-day return window and by the 30-day report for technical defects in the Refund and Returns Policy.
In case your question is not listed here
| Route | Hours and reply |
|---|---|
| Email contact@zyntrie.com | any day, answered within 1 business day |
| Phone +1 (804) 729-0047 | Monday to Friday, from 8:00 AM until 5:00 PM Eastern Time |
| Contact form at zyntrie.com/contact | answered within 1 business day |